Frequently Asked Questions

The order number is sent by email once payment has been made.

If you do not find our email with your order, please check your spam or make sure your email is correct.

Pre-ordering means you will be the first to receive this product as soon as it becomes available. You must check the shipping start date on the product page.

We work to ensure that all our products are always available, however, due to the popularity of our products, stock outs may occur. To be the first to receive restock notification, submit your email on the product page.

We ship worldwide!

The delivery time for an order depends on the chosen carrier and your address. Check all delivery times here .

We currently work with DPD and Fedex carriers.

Shipping costs vary depending on the destination and chosen carrier. To check the shipping price for your order, we recommend that you add the desired products to your cart and proceed to the checkout page, where shipping costs will be calculated based on your address information.

You can also collect your order from our store for free.

You will receive a confirmation email that your order is ready to be collected at the store address. To collect your order, you must present the confirmation email, together with your identification document (Citizenship Card, Passport or Identity Card).

Collection must be carried out by the order holder. If this is impossible, the order can be collected by another person accompanied by the holder's email address and identification document. This service is free.

When your order is shipped from our facilities, you will receive an email with the carrier's tracking number, so you can track your order in real time.

If the customer is not present at the time of delivery, the courier will repeat the process three times, on different days. If delivery is not established, the order will return to the carrier's warehouses and, subsequently, to our facilities.

The carrier sends a message with information on the day the order will be delivered, to the address given by the customer at the time of ordering. If it is not possible to be at the address indicated, contact the carrier so that another day or delivery location can be arranged.

More information here .

We are sorry about this, please contact our customer support at supportcliente@frederica.pt . We will help you receive your order smoothly.

Please see our Exchange and Return Policies .

MBWAY, MB, Credit Card (VISA, Mastercard), Klarna.

The Klarna payment method allows you to pay the entire value of your order in 3 installments (one installment per month), without any associated interest and in a secure manner.

To pay with Klarna, simply select this payment method at check-out and follow the steps indicated.

The first installment will be debited at the time of purchase and subsequent payments will be automatically deducted from the associated card each following month, according to the agreed payment plan. However, if you wish, you can make advance payments whenever you wish.

See here how.

Yes, the amount already paid will be refunded to you and the remaining installments will be cancelled.

Our gummies are a vitamin supplement manufactured according to the most rigorous Good Manufacturing Practices (GMP) in the pharmaceutical and food industry, complying with all European Quality Directives and in laboratories certified according to GMP and the International Organization for Standardization (ISO) 9001 and 22000.

All of our gums are regulated by the Directorate-General for Food and Veterinary Medicine (DGAV), the National Pharmacy Association (ANF), the Portuguese Association of Food Supplements (APARD) and the European Food Safety Authority (EFSA).

Because we always want to improve, we remain attentive to daily developments in this area and are available to improve our products, taking into account market developments and the wishes of our customers.

We have vegan options, such as our Hair Up, Sex Up, TPM, Ommm and Tanned gummies.

Yes, taking our gummies does not require eating food first.

If you are pregnant or breastfeeding, please consult your doctor. You can find the nutritional table and the full list of ingredients on the product page.

If you suffer from any medical condition or are prescribed medication, please consult your doctor. You can find the nutritional table and the full list of ingredients on the product page.

You should store your gummies at a temperature below 25º in the original packaging, tightly closed and protected from light.

Por favor, entre em contacto com o nosso apoio ao cliente através do e-mail:apoiocliente@frederica.pt.

Se estiver a finalizar o checkout e a campanha terminar, por favor entre em contacto connosco através do e-mailapoiocliente@frederica.pt. Caso já tenha concluído a encomenda, mas o pagamento ainda não tenha sido efetuado, poderá beneficiar da campanha enquanto o prazo de pagamento estiver ativo.

Os códigos de desconto aplicados a produtos não são cumulativos entre si, mas podem ser combinados com outros descontos, como descontos de encomenda e/ou descontos de envio, dependendo das condições.

Os descontos nos portes de envio podem estar limitados a determinadas zonas ou países. Por favor, preencha o campo do código postal para verificar a disponibilidade.

Todas as campanhas de desconto de produto ou encomenda são válidas em todos os países. Já as campanhas de portes gratuitos podem variar consoante as zonas e/ou países, de acordo com as condições aplicáveis.

Via email contatocliente@frederica.pt, from 9am to 6pm (Monday to Thursday) and from 9am to 3pm (Friday).